PETWISE SUPPORT
Help when something is unclear.
Contact Nash Apps
Use the Nash Apps support form and choose Petwise. Do not submit veterinary records, medication labels, access codes or other sensitive documents.
Open support form ↗Before contacting support
- Confirm your iPhone is running iOS 17 or later.
- Record which screen you were using and what you expected to happen.
- For import problems, identify whether the source was Camera, Files, PDF or an image—without attaching the private document.
- For beta crashes, include the TestFlight build number and approximate time.
Export or delete data
Open Petwise, choose Household, then use Export everything or Delete device data. Deletion removes local Petwise data and originals from the app container but cannot recall copies already shared.
Pet emergency
Petwise support cannot assess an emergency. Contact the pet owner and a licensed veterinarian or veterinary emergency facility using the care plan available to you.
Medical questions
Petwise organizes owner-provided instructions and selected documents. It does not provide veterinary advice, diagnose conditions, calculate doses or check medication interactions. Contact the prescribing or treating veterinarian.
Beta feedback
Use TestFlight’s “Send Beta Feedback” option for screenshots and crash context. Remove or obscure pet records, home-access details and personal contact information before submitting a screenshot.